…because Apple hates giving customer support, and buried this address deep in their website, in a tiny font where it’s almost impossible to find:
…and they just screwed-up an order we’d made, but all their emails were sent from fake Apple email addresses (“You have replied to a confirmation-only address that cannot accept incoming email.”).
The only alternative they offered was an expensive pay-per-minute phone number. I’m obviously not one of the True Mac Faithful: I don’t agree that *I* should pay Apple to fix *their* mistakes :).