Google Docs 2012: Google loses your documents

Beware – latest version of Google Docs has the Gmail bug whereby emails (documents) randomly disappear and become completely inaccessible (this happens a few times a year with Gmail’s IMAP client). With Gmail, you can use the web interface to get around it and see the actual email – but with Google Docs, I don’t know of an alternative route. What you get is that Google appears to have deleted your data, with no comeback.

I just saw it now with Google Docs where a doc created yesterday allegedly didn’t exist any more – it had been removed from history, from recent documents, and … most distressing of all … it resulted in zero hits if you searched for it.

Solution?

There’s none – it’s just Google’s software being stunningly bad (again).

You have to wait. And pray. And wait some more. And click random things. And pray some more.

For me, clicking around on the different tabs on the left hand side (Home, All Items, Owned by Me) after a minute or so it randomly reappeared.

SaaS In the Cloud: Screwing the User, yet again…

I’m coming back to this topic more and more, because these abuses of web and HTML services are getting more and more damaging to the users.

If the “old” version of Google Docs doesn’t have this bug, it doesn’t matter – Google has already confiscated it from us. Unlike the core concept of desktop, laptop, and home computers … Google repeatedly takes the software that you possessed, and destroys it, for no reason other than to make things a little easier for engineers who don’t like to support the bad code they shipped.

That’s what this is about: people who use Cloud/SaaS to avoid taking responsibility for the apps they created.

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