Southern Rail redefines Customer Service

For a 45 minute train that they planned to run 1.5 hours late, they told everyone it was:

“On Time”

…until 60 seconds after leaving the station.

The train was sat there for 15 minutes beforehand, with no announcement. Instead, they waited for the earliest moment when no-one could leave or seek alternative routes.

Now, that’s what I call Customer Service ;)

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