(background: after 8 years as one of the world’s mid-tier MMO games, City of Heroes (+ City of Villains) is being shut down. The community banded together to ask if they could take over running the world that meant so much to them; NCsoft (the publisher, and a company I used to work for) said: no)
“No means no”
NCsoft is basically saying: “Please. We love you, but … you just *don’t understand*. It’s more complex than you could possibly imagine!”
That’s not a dialogue; it reads like a “this conversation ends when I stop talking” monologue.
“Why on earth wouldn’t you say yes?”
Lots of people wondering that. Obviously, being a public company, no-one’s going to answer that in public. We can only guess. But hear’s a few (over the top) suggestions…
If the community succeeds … then THE FEAR IS: some Executive(s), somewhere, are going to look like bad (I’m not accusing; I’m just saying that in corporates I’ve worked at, this kind of *fear* is common). A lot of the work they do is guess-work. That’s fine, they’re paid to make the best decision they can, while never truly know if they made the right one.
But if a bunch of inexperienced, eager novices come along and offer to do it for free. And – the worst possible outcome – they succeed … that could make someone look really bad.
Another thing I’ve seen in corporate politics at this level is a lot of “horse-trading”. i.e. sacrificing one project (that someone else resents, or has been snubbed by) in return for that person helping out out with a problem on a separate project, that you’re trying to rescue.
Who (individually or collectively) made the decision, and what did they stand to gain or lose? (they are probably worried about / aiming for / trying to win … something bigger than this single game. c.f. my 2009 post on why NCsoft is so huge a company gains nothing from “profitable” games, they need “mega profitable” games)
“Software is software”
Has anyone found out yet what format(s) the data is in? Imagine the most insane, unwieldy, incomprehensible, inconsistent, unusable format that bears no relationship *at all* to the game itself … and you’re probably half way there.
This game was written *8 years ago*.
Read the biographies of the people involved. Were they non-game developers … academics with decades of expertise in distributed systems and real-time transaction messaging? … or … were they a bunch of smart guys trying to catch up with the academic research in the space of months, just enough to build and ship a major new computer game? And … most importantly … to make it “fun” before they ran out of budget.
I’ve not yet found an MMO where the people who made it feel – with hindsight – they had any idea what they were doing at the start. When they started, of course, many of them thought they’d covered all the bases, and were “well prepared”. Everyone tries their best up-front (or fails completely); but everyone finds it much harder than expected.
What should we/they do?
Looking at it analytically and logically, I’d give the community a very high chance of failing dismally if they were given the game. But … the eagerness, the excitement, the sheer determination: I’d give them a small chance of succeeding despite everything. Simply because: when you see this much determination, it often wins out and overcomes the obstacles in its way.
So, I say: Go for it.
They know the game they’re trying to (re-)create. The difficulty is simple: whenever you try to re-create a game, the temptation is always there to “improve” it … and 99 times in 100, you find you slightly misunderstood what you were “improving”.