I had a serious customer-support problem with Skype recently, relating to money they’ve taken from me. It’s proved excessively difficult to get a response from them – surprising, considering their size, their brand, and the fact it’s a paid-for service. It raises some interesting questions over Customer Support / Community […]
mmo signup processes
8 posts
Here’s a question about increasing the profitability and decreasing the development cost of any MMO, although probably no-one except the web-people will recognise it as such (and even some of them won’t get it): How do you improve the customer support for an existing MMO? [where do you start, and […]
Your possible answers include: 1. Because … Apple engineers have never heard of the concept of a “patch”, and require you to re-download the *entire IDE*, with all libraries, all documentation, all binary code – everything – when they release an update? So the current “SDK” for iPhone (hint for […]
1. Ask people to join the closed beta 6 months before the open beta happens http://www.kongregate.com/forums/1/topics/8117 Dinowaurs Beta Testers Wanted We’re now inviting Kongregate members to sign up to test the Dinowaurs Beta. If you don’t know what Dinowaurs is, go here for more info: http://www.kongregate.com/forums/1/topics/3350. Simply pop in to […]
(a FAIL using web-based meeting tools) 1) Make it look fun and interesting and seemingly inclusive: “MiniBar is a social evening in East London which offers people a chance to snaffle some free beer while discussing p2p, Creative Commons, web applications, social networking and general Web 2.0 (3.0) mayhem & […]
This is getting ridiculous. I just tried to post a comment on someone’s blogger.com blog, and I was forced to use either my gmail account or an OpenID account to post. When I tried to NOT use my gmail account, it force-logged-me-out of gmail in the other window! This is […]
This week, I was at the Virtual Goods Summit in San Francisco (my session writeups should appear on http://freetoplay.biz over the coming days). A couple of things struck me during the conference, including the large number of “payment providers” (companies that specialized in extracting cash out of your users via […]
From the latest newsletter, at the bottom (after the big graphics and announcement about “moshlings” – aka mini-moshi-monsters (my – this is getting a bit infinitely recursive, isn’t it? Now your child’s pet has a pet :). I’m still trying to attract an interesting Moshling (the minigame to get them […]